Updated November 30, 2018
Information We Collect
Information You Provide To Us
Registration and Identity Verification
When you sign up for any Eaze account, you give us your name, email address, phone number, date of birth, and, if necessary, a copy of your government-issued ID (i.e. your driver’s license, state ID card, or passport). In order to receive a delivery or shipment, you must provide a valid delivery address — whether that’s your home address or any other valid physical address. Such information is a part of what’s called your personally identifiable information (“PII”) as this is data that can be used to specifically identify you. Additional PII we receive may include, but is not limited to, a state-issued medical marijuana ID card or a physician’s recommendation letter that you provide us in order to receive a medical delivery. This PII helps us establish and maintain your user account, verify your identity, remain compliant with state and local laws, and ensure that you are of legal age to receive a delivery or shipment.
We also collect demographic information from you when you register, when you take our surveys, and throughout your use of the Eaze Platform. This information on its own cannot be used to specifically identify you, but we may use it to learn more about our users and their habits and preferences. Demographic information may include your age, gender, location, how you heard about Eaze, spending habits, and other preferences or habits.
If you contact us directly, we may collect information from you that helps us provide a satisfying experience and answers any questions you have while using Eaze. For example, when you communicate with a member of our customer service team, we may ask you for your name, email address, delivery address, phone number, or proof of charge in order to identify your account, confirm your identity, or assist with your issue. If you send us an email, we will collect the contents of that email and any other information you choose to provide. If you communicate with us via live chat, that correspondence will be archived. Customer service communications over the phone may be recorded for quality control purposes and may be summarized within our customer support systems.
Payment information may be collected in connection with a transaction facilitated by Eaze.
For on-demand delivery, all payments are made to a third-party, licensed cannabis retail dispensary fulfilling your order, and not to Eaze. For other products and services, payments may be made directly to Eaze or another third party. In all cases, while we may retain a limited amount of payment information for identification and convenience, to keep your financial data secure, we do not store full payment or financial information on our servers.
Voluntary User Surveys
From time to time, we may invite you to fill out voluntary user surveys to provide feedback on various topics which may include: your experiences with Eaze and/or our partners, available products, new services, your preferences related to cannabis, and your sentiments on public policy or other cannabis industry topics. These surveys are often conducted by third-party market research firms, who collect the data generally for aggregation purposes to track industry preferences and trends. Eaze does not share this data on an individualized basis, and does not share this data for direct marketing to our users.
Information We Collect When You Use Eaze
We may use location-based services in order to verify your location. For instance, knowing your location may be necessary to allow you full access to our mobile apps or certain aspects of the Eaze Platform. For compliance reasons, some of the content or services may be restricted depending on the state in which you are located. Location information may also be used to connect you with a licensed retailer that services your delivery area, or to send you relevant content based on your location. Location data may also be collected as demographic information.
To help us understand how you use Eaze and to help us improve our service, we automatically collect information about your interactions with the Eaze Platform. This includes the products and content you view, your actions on our websites or mobile apps, and the details of any orders you place.
Eaze collects information about the devices you use to access the Platform. Our servers receive and store information about your IP address, web browser, mobile operating system, phone carrier and manufacturer, unique identifiers such as advertising ID, VIN, MAC address, and IDFA, and other related software or hardware information related to your devices.
Cookies and Technical Information
Call and Text Information
We work with third-party partners to facilitate phone calls and text messages between you and your driver. We receive information about these communications, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. By using Eaze, you agree to allow Eaze to monitor and/or record your communications with the drivers.
We want to make sure you have a consistently positive experience with our platform, and are always looking to improve. Accordingly, we collect and retain information about any ratings, reviews, and feedback you provide about our service, our platform, the products on our site, our licensed retail partners, and their drivers.
Information Collected from Third Parties
We may collect information about you directly from our third-party partners, services, or tools if your use of their services led to or related to your use of Eaze. The information we collect from partners is of the same type and will be treated in the same manner as the information we collect from you.
How We Use the Information We Collect
We use the information we collect from you to:
- Connect you with a licensed retailer to facilitate your legal access to cannabis and cannabis products
- Provide our licensed retail partners with information necessary for them to maintain their records in accordance with their normal business practices and state or local law
- Facilitate shipment of professionally curated, hemp-derived CBD products through Eaze Wellness
- Identify you as a user in our system
- Ensure compliance with all state and local laws
- Determine demand for orders placed through Eaze in particular markets
- Determine what features we should provide and how to improve our services
- Evaluate available products and brand partnerships
- Personalize your experience with Eaze
- Provide customer support and assist with your use of Eaze
- Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes
- Facilitate your communication with the driver fulfilling your order
- Assess marketing and promotional initiatives
- Notify you about special promotions or offers
- Facilitate transactions and payments
- Find and prevent fraud
- Conduct voluntary user surveys
- Aggregate and anonymize data
- Analyze user data on user behavior and preferences
- Create educational content with aggregated and anonymized user statistics
- Support ongoing efforts in cannabis legalization and social equity and justice
How We Share Information
Sharing to Facilitate Delivery
In order to facilitate deliveries, we share basic information with our partners — licensed retailers — and their drivers. When you send an order to the retailer through Eaze, the retailer receives your first name, delivery address, order details, birthdate, a picture of your face taken from your government-issued ID. The retailer connects you with a driver who fulfills your order and sees that same information. The driver never sees the upload of your full ID. When the driver arrives with your order, only then are they shown your face, birthdate, and first name. The driver will then check your ID in person to verify your identity.
Sharing to Facilitate Shipping
Eaze Wellness uses a third-party logistics provider (“3PL”) in order to facilitate shipping of hemp-derived CBD products. When you order from the Eaze Wellness menu, the 3PL receives your name, shipping address, and order details so that they can send your items to the right place.
Public Educational Content
We share aggregated and anonymized demographic information about our user base with the public for educational and informational purposes. Aggregated and anonymized means that user information is combined together with all PII removed so that any individual user cannot be identified. We may also share anonymized data with third parties for consulting or independent research purposes. This data provides valuable information including how users interact with Eaze, our partners, available products, and also helps us drive conversation on consumer habits, preferences, and behavior within the cannabis industry.
Promotions and Referrals
If you signed up for a promotion with another user’s referral or promotion code, we may let your referrer know that their code was redeemed. However, we do not specifically identify the user that redeemed the code.
Third-Party Tools and Services
We use third-party consultants, tools, and services to facilitate Eaze operations such as compliance, marketing, communications, statistical analysis, hosting, database management, and a number of other functions. We share your information with these parties to the extent minimally necessary to perform their respective specific tasks on our behalf. We do not share your information with third parties for direct marketing purposes by those parties.
Other Third-Party Partners
We may share information with other third-party partners and services. For instance, we may share information with insurance companies to the extent it is necessary to facilitate the redemption of an insurance claim or contract. If you connect to Eaze through a third-party service, we may share information about your use of Eaze with that service.
Government Authority and Law Enforcement
Eaze does not proactively divulge your information to any local, state, or federal authorities. All of your information is securely stored and accessible only by authorized personnel. We will however, disclose information about you to a government authority, law enforcement official, or one of our partners, if we believe we are required to by law, or in order to respond to or comply with regulations or legal processes, including but not limited to subpoenas or warrants. We may also share your information if we think doing so is necessary to protect the rights, property, or safety of Eaze, our partners and their employees, our users, the public, or any particular person.
Acquisition or Merger of Eaze
You can always unsubscribe from Eaze promotional emails by clicking the link provided at the bottom of the email. We will still send you transactional emails and receipts generated from your use of Eaze.
You can opt out of receiving promotional text messages by texting the word STOP from the mobile device receiving the messages to the phone number you received the message from. Promotional texts are SMS messages sent to you containing offers, promo codes, or deal reminders. Standard messaging rates from your cell phone carrier will apply.
You can opt out of receiving promotional push notifications through your device settings. Please note that opting out of receiving transactional push notifications, such as receiving a notification that your order has arrived, may impact your use of Eaze.
You can prevent your device from sharing location information at any time through your device settings. Please note that the use of location information may be necessary to access some of our services, such as mobile apps that may only allow access to those in states that have legalized the sale of recreational cannabis.
Editing Account Information
You can review and edit your account information at any time by logging into your account and navigating to your “Account Settings.”
Changes to the Policy
Eaze is intended for access and use by individuals who are of legal age for the services offered based on the applicable regulations of their state or other government entities (“Qualifying Age”). We do not knowingly collect PII or other information from or about anyone who is not of Qualifying Age. If you are not of Qualifying Age, you should not attempt to access or use Eaze, or send any PII to us. If we discover that we have collected PII or other information from an individual who is not of Qualifying Age, we will take steps to remove that information.
All of the information we collect is securely stored within our database, and we are committed to protecting your data. Although we take reasonable, industry-standard precautions to protect your data, no security measures are 100% secure, and we cannot guarantee the security of your data.