Updated: July 30, 2019
Thank you for utilizing the in-person card payment feature (“Card Present Payment”) to complete your purchase from an independent, licensed cannabis retailer that partners with Eaze (“Retailer”). These policies, terms, and conditions (“Card Present Terms”) are an addendum to the Eaze Terms of Service (“Agreement”) and any other agreements incorporated by reference therein (collectively, the “Eaze Terms”). The Card Present Terms describe, govern, and apply to your usage of Card Present Payments on orders facilitated by Eaze. If you do not agree to the policies, terms, and conditions herein, you may utilize another payment method for your Eaze order such as cash. Unless otherwise defined, capitalized terms herein have the meaning set forth in the Agreement.
As detailed in the Eaze Terms, Card Present Payments are processed within a closed-loop payment system by a Payment Vendor that works with your Retailer. Card Present Payments occur entirely outside of the Eaze Platform, and the Payment Vendor does not have a direct relationship with Eaze for processing payments.
Card Present Process
By selecting the option for in-person card payments, you are letting your Retailer and Driver know that you have chosen to pay in person via a credit card reader (“Reader”) in the Driver’s possession. When the Driver arrives with your delivery they will ask you to swipe or scan your card in the Reader.
By selecting Card Present Payment on the Eaze Platform, by swiping or scanning your card in the Reader, or by allowing the Driver to swipe or scan your card in the Reader, you authorize the Payment Vendor to process the transaction via your payment card. You acknowledge that your credit or debit card will not be used to purchase cannabis, but will be used to purchase credits or funds (“Vendor Credits”) that can be used to purchase goods and services within the Payment Vendor’s closed-loop payment system. Accordingly, your card statement will reflect a purchase of Vendor Credits from the closed-loop payment system, and not from Eaze. The exact descriptor may vary depending on your Retailer, the Payment Vendor they utilize, or your bank. Once the Driver has confirmed that your purchase of Vendor Credits was approved, you are eligible to utilize your Vendor Credits to purchase Products from the Retailer.
By providing your signature or taking possession of the Products from the Driver, you authorize the Payment Vendor to transfer your Vendor Credits to the Retailer to purchase the Products.
Troubleshooting and Refunds
In some cases, the Reader may experience problems processing your payment due to technical issues or issues with cellular service. In some cases, these issues may require your Driver to call the Retailer for assistance, or for the order to be cancelled.
In the event you are charged the incorrect amount, charged for product you did not receive, or would otherwise like to request a refund, you may contact Customer Support. Please note that all refunds are subject to the Agreement and the Eaze Terms.